pgc88's Privacy Policy

Section 1

Introduction & Purpose

pgc88 is a trusted online betting and casino platform committed to providing safe and transparent services for players in Bangladesh. This Privacy Policy ("Policy") describes our practices regarding the personal information of users of the pgc88 website and related services.

This Policy applies when you register on the pgc88 platform, log in, place bets, make deposits or withdrawals, or contact our support team. If you do not accept this Policy, you will not be able to use our services. By creating or continuing to use an account on the site, you agree to the terms of this Policy.

Section 2

What Information We Collect

pgc88 may collect various types of information from you. This information falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide to us includes:

• Full name, date of birth, and national identity card number (for identity verification)
• Valid email address and mobile number
• Residential address
• Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Communication content provided when submitting a support request

2.2 Automatically Collected Information

Information our systems collect automatically while you use the platform:

• IP address and device identifier
• Browser type, operating system, and device information
• Site access times, page visit data, and session duration
• Data collected through cookies and similar tracking technologies
• Gaming activity and transaction history

Section 3

Purpose of Data Use

pgc88 uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Verifying your identity and ensuring account security
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and VIP benefits
• Ensuring the technical functionality of the platform

3.2 Legal and Regulatory Compliance

• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Detecting and preventing fraud
• Enforcing responsible gaming policies and preventing access by minors
• Responding to lawful requests from courts or regulatory authorities

3.3 Service Improvement and Personalization

• Improving and personalizing your gaming experience
• Sending relevant offers and promotional information (subject to your consent)
• Identifying and resolving technical issues on the platform
• Conducting research and analysis on the overall user experience

3.4 Customer Support

When you contact our support team via live chat or email, the information exchanged is retained to resolve your issue and to improve service quality.

Section 4

Sharing Information with Third Parties

pgc88 never sells your personal information or transfers it to third parties for commercial purposes. However, in certain circumstances we may share limited information:

• Payment Processors: Information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Identity Verification Services: With trusted third-party verifiers to complete the KYC process
• Technology Service Providers: With trusted technology partners for server hosting, software maintenance, and security services — these parties may only process data in accordance with our instructions
• Legal Authorities: In response to valid orders or directives from courts or regulatory bodies
• Business Transfers: In the event of a merger or sale of pgc88's business, the new entity will also be bound by this same Policy

Section 5

Cookies & Tracking Technologies

The pgc88 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions and managing security tokens
• Functional Cookies: Used to remember your preferences, such as language selection and display settings
• Analytics Cookies: Help us analyze platform usage to improve our services
• Security Cookies: Used for fraud detection and account protection

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may disrupt some basic platform functions, such as the login and transaction process.

Section 6

Data Security Measures

pgc88 has adopted industry-standard technical and administrative measures to protect your personal information.

6.1 Technical Security

• SSL Encryption: All data transmitted between you and our servers is encrypted using TLS/SSL technology
• Data Encryption: Strong encryption algorithms are used when storing sensitive information
• Firewalls & Access Controls: Multi-layered security measures are in place to prevent unauthorized access to our systems
• Regular Security Audits: Periodic reviews are conducted by third-party security specialists
• Two-Factor Authentication: Two-step verification is available for account protection

6.2 Administrative Security

• Only authorized personnel may access your information, and only when necessary
• All staff receive training on privacy and data protection
• Data access is logged and reviewed regularly

Section 7

Data Retention Period

pgc88 retains your personal information only for as long as necessary. Retention periods are determined based on the following criteria:

• Active Accounts: All relevant information is retained for as long as your account remains active
• Legal Obligations: Financial transaction and KYC records are retained for the period required by applicable legal requirements
• Dispute Resolution: Relevant information may be retained until any dispute or legal claim is fully resolved
• Account Closure: Certain information may be retained for a set period after account closure to meet legal requirements

Once the designated retention period ends, we securely delete or anonymize your information.

Section 8

Your Rights

As a pgc88 member, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will generally provide this information within a reasonable time after receiving the request.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction through our support team.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your information. However, we may be required to retain certain data due to legal and regulatory obligations.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. Objecting to processing related to core service delivery and legal obligations may not always be possible.

8.5 Exercising Your Rights

To exercise any of the rights listed above, send an email to [email protected] or contact our support team via live chat.

Section 9

Protection of Minors

pgc88 is for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is a mandatory step in the registration process.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and deactivate the account. If you suspect a minor you know is accessing this platform, please notify us immediately.

Section 10

International Data Transfers

pgc88 operates as an international platform. Your data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out with adequate security measures in place
• The receiving party maintains appropriate data protection standards
• The use of transferred data remains within the limits set by this Policy

We always work to ensure the protection of your information, wherever it is processed.

Section 11

Policy Changes

pgc88 may periodically review and update this Privacy Policy. Changes to the Policy may result from changes to our services, new legal requirements, or technological developments.

For significant changes, we will post a notice on the platform and/or notify you at your registered email address. Continued use of the platform after any changes will be considered acceptance of the updated Policy.

We recommend visiting this page regularly so you are always informed of the latest Policy.